Automated customer surveying
Automated survey solutions
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Training  -  design and use of IVR & automated surveys

“Opinion-8 gives us high levels of confidence that the best possible service is being provided to customers.”

Ian Hamerton, National Blood Service.

Training and consultancy services can be provided independently of the purchase and implementation of Opinion-8, or as additional prior or follow-up support.

Training

We offer the following optional training courses delivered in-house to assist with the implementation of Opinion-8. All our training is delivered on a bespoke basis, is participative in design, and includes full documentation. Training can be commissioned alongside or independently of the implementation of Opinion-8. Click on the course titles for more information about each course.

  • Survey Design: Good practice in telephone and web-based survey design.
  • Survey Set-up:  Setting up surveys on Opinion-8.  Includes advanced reporting, filters and alerts.
  • Management Information:  How to use Opinion-8 reporting features to generate clear management information.

Tailored training:  Not sure quite what you need?  Let us help you design a tailored training package to meet your company's specific requirements.

Consultancy

Survey Design
Though surveys can be set up very quickly, it takes some thought to ensure that customer surveys are used to their full potential.  Our experienced consultants can help identify how to make the most of all the features of automated surveying, by assisting with the process of defining survey objectives, identifying the best questions to ask, and writing survey scripts that will work well in practice.


Customer feedback is only as valuable as the actions you take in response to it.  Whether you are looking for some simple easy-win internal changes or would like a more detailed strategic review, we can help achieve your aims.  Working with all the stakeholders in your organisation, we will conduct an independent assessment of the implications of the customer survey data and produce quick feedback followed by detailed recommendations.  If wished, we can assist with the implementation of any of the recommended options.

We also provide consultancy support for:

  • Strategic review
  • Quality assurance systems
  • Management information systems
  • Contact centre technology

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