Designing IVR & online surveys
Most IVR and online surveys can be set up very quickly. What takes some thought to ensure that the survey opportunity is used to the full to meet your company's objectives. We have put together some pointers on how to make sure your survey meets your objectives, and that the survey is designed for optimum participation.
Survey Design Consultancy
Our experienced consultants can help you to make the most of all the features of automated surveying, by assisting with the process of defining survey objectives, identifying the best questions to ask, and writing survey scripts that work well in practice. Our aim is to guide you through all aspects of the process to get you quickly to the point at which you are collecting meaningful and important feedback from your customers, employees or other stakeholders.
We provide consultancy services covering all areas of survey design, survey execution, analysis and reporting, to help develop and implement surveys that best meet business requirements. Consultancy packages will vary according to the needs of the organisation. The survey design process is typically as follows:
- You send us the objectives for the survey, and highlight the main areas you wish to cover.
- We draft some alternative options for you to consider based on good practice guidelines.
- You decide which of these you prefer
- We finalise the wording of the survey
- You - or we - record the prompts
We can then set up the survey. Where desired, we can provide more detailed and/or face to face assistance, e.g. with:
- meeting with decision makers to discuss the range of opportunities presented by automated survey systems
- clarifying survey objectives
- facilitating meetings