Frequently Asked Questions
1. How many surveys can be run at the same time?
There is no limit to the number of surveys that can be created and active at any point in time.
2. Can I change the surveys myself ?
You can change your own surveys using our online survey editing tools. If you prefer we can do it for you for a small charge - either way it can be done quickly.3. Do you comply with web accessibility and DDA standards?
We are actively working towards being fully compliant with the W3Cs web accessibility guidelines WCG 1.0. This is the current benchmark for best practice in accessibility.4. Can I do surveys in any language ?
We support full internationalization. Data analysis can be done for each of the languages, as well as aggregate reports.5. Won’t callers hate it?
Customers will only participate if they choose to do so, but in our experience inviting feedback increases engagement rather than alienating customers.6. Can I download the raw data?
Yes, all the data for any chosen time period can be downloaded as an Excel spreadsheet.7. Can I filter by completed questionnaires?
Filters can be set up on a number of criteria, and filters for incomplete and fully completed questionnaires are already built in.8. How do I buy the hosted service?
When you buy the hosted service you pay a fee for survey set-up, variable depending on the number of questions. You then pay a small monthly fee for each month you use the survey, plus usage charges which are charged per call or per minute call duration. Please contact us for a pricelist.9. What types of telephone numbers are the surveys available on?
We offer a large range of local, free-phone, 0845 or 0870 numbers.10. Does Opinion-8 work with a touch-screen interface?
Yes, Opinion-8 works just as well with a touch-screen as with a conventional interface.11. What do I need to implement Opinion-8 surveys in my Call Centre ?
No specific infrastructure is required for Opinion-8, just standard IT equipment commonly found in every organisation's offices. The only requirement for a call centre to use Opinion-8 is that the call centre can transfer the caller to an external telephone. See Opinion-8 technology and call centre customer satisfaction surveys.12. How can we avoid Call Centre Agents only transferring happy customers ?
There are several ways of transferring callers to the automated survey that bypass the Agent and therefore ensure unbiased data. See Call transfer options.Contact us to add the answer to your own question to the list above!